Seniors Housing Weekly Update-- Changes Coming at Assisted Living Concepts
July 17, 2012
Changes Coming at Assisted Living Concepts
Two weeks ago, the interim CEO of Assisted Living Concepts, Dr. Chip Roadman, hosted his first informational conference call on some of the changes at ALC. Without admitting low staffing, poor food quality and other issues that were plaguing the company, he did say that they are hiring more nurses, beefing up staffing in general and hiring in the food service area. This is all welcome news. But he also mentioned that the Quality Committee of the board recognized that they needed some outside advice to help them make some improvements. But our question is, what was this committee doing for the past three years? Most likely not meeting and not reading local papers. Expenses will increase, and he stated that if they are going to be in the private pay mode, they have to staff at private pay delivery levels. Consequently, those industry-leading operating margins are about to drop, as they should. But please, Chip, when referring to your customers, it is very old school to call them “patients” in senior living. They are called residents. Welcome to the new world of resident-centered service and care.